Online Help Solutions
24 Chyandour Cliff, Penzance, TR18 3LL
Phone: 0330 126 0360
Email: info@online-help-solutions.com
I provide 1-to-1 professional personal training services within gym environments in Cornwall. For the purposes of UK data protection law, I am the Data Controller of your personal data.
When you book a session or contact me, I may collect:
Identity & Contact Data: Full name, phone number, and email address.
Assessment & Fitness Information: A thorough assessment of your current fitness level, including strength and flexibility.
Appointment Information: Booking details, service preferences (e.g., Body Transformation or Strength & Conditioning), and session history.
Health Information (Highly Sensitive): If you voluntarily inform me of injuries, medical conditions, or biometrics relevant to your training, I record this strictly for safety and program design.
Technical Data: IP address, browser type, and website usage data via cookies.
I collect information when:
You complete a booking or contact form on my one-page website.
You contact me by phone or email.
You undergo an initial fitness assessment or consultation.
You browse the Online Help Solutions website.
I process your personal data under the following lawful bases:
Contractual Necessity: To provide the 1-to-1 gym coaching services you book.
Consent: Where you provide health information or agree to receive fitness tips/updates.
Legitimate Interests: To manage my business, track your progress, and improve my coaching services.
Legal Obligation: For tax, accounting, and insurance record-keeping requirements.
I use your data to:
Conduct thorough fitness assessments and create bespoke training plans.
Confirm and manage your 1-to-1 gym appointments in Cornwall.
Provide safe and effective technical coaching.
Respond to your enquiries.
Process payments for Kickstart, Committed, or Transformation plans.
Maintain required business and insurance records.
I do not sell, rent, or share your personal data with third parties for marketing purposes.
With your explicit permission, I may take photographs or videos of your form or progress for portfolio or social media purposes. Photos will only be shared with your consent, and you may withdraw this consent at any time.
My website uses cookies to improve your user experience and monitor performance. You may disable cookies through your browser settings.
I retain:
Appointment and Transaction Records: For up to 6 years for legal and accounting purposes.
Enquiry Data: For up to 12 months.
Health & Progress Notes: For the duration of our coaching partnership to ensure safety and track results.
After this period, data is securely deleted.
I take appropriate measures to protect your personal data, including secure storage of fitness records, password-protected devices, and an SSL-secured website.
Under UK data protection law, you have the right to request access to your data, correction of inaccuracies, or deletion of your information. You may contact me at: matthew@onlinehelpsolutions.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO) at https://www.ico.org.uk.
I may update this Privacy Policy periodically. The latest version will always be available on the Online Help Solutions website.